MyShed Privacy Policy

1. Information We Collect

We may collect the following types of information:

Account Information

• Name, email address, phone number, and login credentials
• Business name, company details, tax information, and business address
• Dealer/manufacturer information and account preferences

Usage Data

• Interactions with our software, including features used and pages visited
• 3D builder interactions and configuration preferences
• Device information (browser type, operating system, device type)
• IP address, access times, and referrer URLs

Financial Data

• Payment details (processed through third-party providers)
• Billing address and transaction history

Customer Content

• Data entered into MyShed by you and your organization
• Shed designs, customizations, and saved configurations
• Communication data including messages, feedback, and support requests

2. How We Use Your Information

We use your data to:

• Provide and improve our services: Deliver, maintain, and enhance our platform features
• Process payments and manage billing: Handle transactions, orders, and inventory management
• Communicate with you: Send support messages, updates, order confirmations, delivery notifications, and marketing with consent
• Ensure security, compliance, and fraud prevention: Protect our platform and users
• Account management: Create and manage accounts, authenticate users, and provide customer support
• Analytics: Understand usage patterns and develop new features
• Legal compliance: Meet our legal obligations and protect our rights

3. How We Share Information

We do not sell, trade, or rent your personal information. We may share information:

With Service Providers

• Hosting providers and cloud storage services
• Payment processors for secure transaction handling
• Analytics providers for service improvement
• Communication platforms for email and SMS delivery
• Integration partners (e.g., QuickBooks, GoHighLevel CRM)

As Required by Law

• To comply with legal processes or government requests
• To protect our rights, property, or safety
• To prevent fraud or security issues
• To enforce our Terms of Service

Business Transfers

In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

With Your Consent

• Dealers and manufacturers in your network
• Delivery partners for order fulfillment
• Third-party integrations you explicitly authorize

4. Data Retention

We retain your data as long as your account is active or as needed to provide services. You may request deletion by contacting us at [email protected].

We retain information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal, tax, and accounting requirements
• Resolve disputes and enforce agreements
• Maintain business records for analysis and auditing

5. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access: Request a copy of your personal data
• Update: Correct inaccurate or incomplete information
• Delete: Request deletion of your personal data, subject to legal retention requirements
• Data Portability: Receive your data in a structured, commonly used format
• Opt-Out: Unsubscribe from marketing communications
• Cookie Management: Control cookies through your browser settings

To exercise these rights, contact us at [email protected].

Communication Preferences

• Email: Use the unsubscribe link in promotional emails
• SMS: Reply STOP to opt out of text messages
• Account Settings: Manage notification preferences in your dashboard

6. Security

We use industry-standard safeguards to protect your data, including:

• SSL/TLS encryption for data transmission
• Encryption at rest for sensitive data
• Role-based access controls and authentication requirements
• Regular security assessments and vulnerability testing
• Employee privacy and security training

Important: However, no system is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Children's Privacy

Our services are not directed to individuals under 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at [email protected].

8. Changes to this Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you via email or our website. Your continued use of our services after changes constitutes acceptance of the updated policy.

9. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising privacy rights

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers in compliance with applicable laws.

11. Contact

For privacy questions or concerns, please contact:

Last updated: September 1, 2025